A slow response to a bad review, or no response at all, shapes whether the next diner picks you or the restaurant next door. We build a system that keeps your reviews and your reservations moving without adding another task to an already-full kitchen.
Diners check reviews before they check the menu, and a restaurant with steady, recent, well-answered reviews converts more of those lookers into reservations. At the same time, a booking system that can't handle a rush of same-night requests loses covers it should have kept.
We treat both as one system: automated review requests sent consistently after every visit, consistent responses to every review, and a booking flow built around your actual table turns instead of a generic reservation widget.
impression most diners form of a restaurant now happens on a review site or map listing, before they ever see your website.
Automated review requests sent after every visit, consistent response templates for every rating, escalation rules that route critical feedback to you directly instead of leaving it to post unanswered, and a reservation and waitlist system tuned to your actual table turn times. We also track demand patterns, weather swings, slow Tuesdays, real peak hours, and keep an eye on nearby competitors' sites and reviews so you're never caught off guard.
Yes. We build a tone guide from how you already talk to guests, and every response template is written to match it before anything goes live.
Anything below a set rating routes to a human for review before a response goes out, so a sensitive situation never gets an automatic reply.
In most cases, yes. Whether you're on OpenTable, Resy, Toast, or something else, we review what you're using during the operational audit and build around it rather than replacing it outright.
Cost tracks with your review volume and how much of the booking flow needs rebuilding, from review-response automation alone up to a full reservation overhaul. See our full cost breakdown for what moves the price.
We'll map what's actually happening before recommending anything. Get in touch.
